How to make email arrive in the Focused inbox automatically in, Hotmail, Live, or MSN

Microsoft has been rolling out the Focused and Other inboxes to email users of, Hotmail, Live, and MSN. The email software automatically sorts your email: more important email goes into the Focused inbox while less important email goes into the Other inbox.

The problem is that the software may not be getting it right. You may have some important email in the Other inbox and vice versa. Fortunately, you can tell the software which email should go to which inbox.

How do you make sure you get the emails you want to see in the Focused folder?

For desktop users:

  • Go the Other folder
  • Open an email from the sender such as Shopper’s Voice
  • Click on Move to in the menu at the top
  • Select and click on Always move to Focused inbox.
  • Tip: Check the Other tab from time to time to make sure you don’t miss any other important emails.


How to make email arrive in Focused inbox
Go to Other inbox and open an email such as from Shopper’s Voice.


It will take a day or two for Outlook to learn which email is Focused vs. Other. Check the Other tab from time to time to see if there are any other emails that should be sent to the Focused inbox.

You can always reverse the process by opening an email in the Focused folder, click on “Move to”, and select “Always move to Other inbox”.

You can also turn off the Focused inbox by following these instructions:


For Outlook mobile app users:

  • Go to the Other tab.
  • Open an email from the sender such as Shopper’s Voice.
  • Tap the overflow icon (three dots icon), and select Move to Focused Inbox.
  • Select Always Move.
  • The app will take a day or so to learn that this sender should be delivered to the Focused inbox
  • Tip: Check the Other tab from time to time to make sure you don’t miss any other important emails.
Open email from Shopper's Voice
Step 1: Open up the email from Shopper’s Voice


Tap the overflow icon up top (three dots icon) AND select Move to Focused Inbox
Step 2: Tap the overflow icon up top (three dots icon) AND select Move to Focused Inbox


Select Always Move
Step 3: Select Always Move


To learn how to turn off the Focused inbox in the mobile app, click here:

We hope this helps you get your emails sorted the way you like it.


239 thoughts on “How to make email arrive in the Focused inbox automatically in, Hotmail, Live, or MSN

      1. I only done the survey because I love to go to Cracker Barrel. We live about 30 miles from the Cracker Barrel Store. Go there once a week. Such a great place. I would like to receive the cash awards, On a fixed income

    1. I am 86 years old and my friend is always getting coupons so I thought I might try – I use to get them regularly but for some reason they have stopped. I am not very good with my computer and I am not sure I answered all the questions correctly but I did the best I can.

    2. I enjoy receiving the free cookie from Subway; in addition to what I learned I may receive today, it will save time if I am aware of the product prior to shopping.

  1. Just when I finally master a “system”, I get to re learn a new one all over again. I do NOT like it.At least give me options, lol.

  2. It seems like the good people like us never win anything for free. We’re both not working and have no health insurance (have tried going through the market place) but seems like it’s going nowhere. Were very desperate in getting some form of: Health Insurance ASAP. 🙁

  3. I will be looking for coupons, and other things from you. Mcdonalds has the very best little hamburger in the world and when it is hot.

  4. Trying to take your survey, IT was NOT brief as promised and also dropped off in the middle, so couldn’t finish. It went back to start all over again!! Bull

    1. Hi Willi, we ask these questions to understand what products and services you use and could use. So when a company comes to us looking to distribute an offer, we know who would appreciate that offer. For example, if you tell us you own a dog, we would send an offer for dog treats. If you tell us that you don’t have a dog, we won’t waste your time with that offer.

  5. I am not good at This I really don’t know what I’m doing but I’m not pushing anything that’s going to cost me because I do heavy I’m on a fixed income

  6. I’m looking forward to participating in this rewards program and receiving items that are applicable to my life style. As a senior citizen, I appreciate every opportunity to save money, try new items and express my opinions. Thank you!

  7. thank you for getting in this survey and for getting these coupons I need them and will use them. I appreciate anything I can get that helps me and my family to make it in this world. I have always had it rough and I have learned how to use all of these coupons to my advantage.

    1. I agree entirely that this survey had nothing to do with the product and was far too long and many included many things of which I would not like to share

  8. Thought I went to Walmart website to say how much I love the pharmacy at Lancaster, Lincoln Highway East…ended up with survey that had noting to do with it.

  9. I had a bad day at Wall-Mart today, we were shopping and I decided to look at some clothes, when this lady and her dog was brushing up against the clothes leaving dog hair on everything he touched. Well I’m allergic to dogs so I asked the woman if she could keep the dog away from me, and the crazy lady went off, calling me all kinds of bitches and punks, then she threatened to slap me. I went to find a manager, but they didn’t do anything but tell me they were sorry to hear that this had happened. The manager didn’t go say anything to the lady , so we went to finish our shopping for grocery’s and the first thing I saw was a man with his dog in a grocery cart coming towards me, so we turned around and went the other way. Dogs in the carts where we put our food is not right or very clean. These were not service animals, so when did it be come ok to for people to take there dogs in the stores where we shop. Dogs lick there butts there privates and eat shit, so could you please tell me if it’s not a service dog why are they allowed near the food we eat or the clothes we ware. If I have a allergy attack I’m going to talk to a lawyer, because this isn’t right. What ever happened to the no pets in store rule, unless it is a service animal with papers. Tell people to leave their dogs at home or in the car.

  10. Lilli, at the Staples on Second Ave, New York City, New York, is very helpful and kind. I was lucky to have her help me because I have been mentally challenged by my Husband’s death.

  11. It was a very long survey. I did it to late at night way past bedtime. Hope I win the money and looking forward to getting free samples and coupons!

  12. It was extensive, ask the right questions, but for a good reason, to offers some of products you may need and in the long run save you money, thank you for allowing me to respond to your survey. Sue J Fitzgerald

  13. I thought the survey was long, but interesting as well. I sure wish doctor’s asked as many questions. Not the same questions of course, but you get the point. Because by the time you get there you done forgot what all it is you needed to speak with them about. It’s the same with shopping and making lists. You think about all you need, but once you get there Bam it’s gone. Lol so you go up an down every aisle hoping you get some of what you had on your list. So I like the survey because you can help me with things I actually need and will buy. I hate getting coupons for things I don’t need. No I don’t use them either….. So it does not good sending me coupons for things I won’t use unless it’s for toys for my children.

  14. The survey was a long one, with a lot of categories to think about, if you’re after info, you got it.

    So let’s get on with to the end results .


  15. In the past surveys I’d finish, then they would say my time was expired and not pay me. I just hope this site doesn’t start doing that, if so I’m finished with it.

  16. How do I get my $500.00 you promise when I take this survey the email you sent me said I would get $500.00, now I have taken it how do I get the money.

    1. Hi James, thanks for taking the survey. Our prize is $1,500 and the winner is drawn from the names of people who have completed the survey. We’ll be in touch with the August winner in the month of September.

  17. I think you now no more for my my friends know about me. The survey took longer than I thought but at least you know what I like him when I dislike what I buy and when I don’t. Hopefully that will be some fun surveys along the line until then hopefully you can send me some fun stuff.

    1. Hi Danny, thanks for taking our survey. We don’t offer a $100 award card from Walmart. One of our partners may be offering it on their website. We are giving away $1,500 each month.

  18. Quite impressed. This was probably the most thorough survey that I have seen. Enjoyable and not tormenting and make me to keep looking at how much longer until the end.

  19. Your survey was amazingly thorough… I filled it out because the wonderful crew at Sephora did such a superbly professional job that I would gladly do what they asked. Cindy, Aly, and JoAnne went above and beyond to work me in for a makeover, teaching session. (they made some money for the company as I spent over 500.00, and worth every penney! Great People and Great Product!!!
    Now I have fresh healthy makeup and the knowledge to expertly apply it! Many thanks to Paramus Mall Sephora!

  20. This survey were much to long, I suggest you disclose how long it would be BEFORE the participant start your survey. Thank you.

  21. I didn’t think the survey would ever end. I thought it was to be short. Oh well I understand the purpose of the collected data. I just want to wind something. I’m never that lucky. And yet, I see people winning over and over again. What is their secret?

  22. This was a GREAT survey : a little LONG but GREAT !!!While taking it I decided that I liked taking surveys as long as there was a reward at the end , BUT nice job !!! Great survey.

  23. I’ve always been interested in taking a survey. I think that it was a painless experience. And I look forward to taking more and receiving discounts and savings, along with free samples and more sweep stake offers.

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